Techniques

Remembering Orange Julius and Other Conversation Starters

Being remembered is tough, particularly given the complexity and onslaught of today’s many channels of media. How can you make yourself remembered in an important conversation? Yes, the usual things of first impressions: dress, smile, attitude, courtesy, ease of conversation.  But what will help you be remembered when the time comes for your conversation partner […]

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Responding to the Customer

Over the last few days I have been reminded of a few basic rules regarding responding to a customer. Answer the question clearly and directly. Listen carefully to the response. Continue the dialog if appropriate. Remember IT IS NOT ABOUT YOU (Sorry, don’t mean to shout). When the question is posed carefully consider, but not

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Barriers

We all come up against them on a regular basis. Maybe even on a daily basis. Barriers. I’m not talking brick-and-mortar structures here, I’m talking about impediments to getting things done. For example, I put off taking my morning walk because I can’t find my gloves. Well, I could look for them, but I have

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Connecting Through Your Alumni Association

It’s that time of year again: college football bowl game season. What a great time to connect (or reconnect) with your fellow college alumni. Most universities and colleges have alumni association chapters in many cities throughout the country. Many of them are large groups that hold many different kinds of programs and events for their

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