Don’t be like a soap opera–get to the point

I was reminded of a key point in the art of conversation a short time ago as I sat in a jury room. When you are conversing with someone, get to the point of what you have to say. Don’t be rude or impolite or disruptive of the conversation just for the sake of speed, …

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Four Pillars of Customer Service from a Baseball Team

The differentiator for so many businesses these days isn’t your product, it is the service presenting and supporting it. We see it time and again in many industries from automobiles to restaurants to consumer products. But it really works in baseball. The Texas Rangers use a simple four-point formula for their entire staff on a …

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Who’s interviewing who?

A friend recently returned from an interview without a very positive experience. It seems the interviewer forgot something important. A candidate is also a customer. And so is everyone connected with that candidate. When you speak or connect with a source (candidate or whomever) you are talking to their network and the network of everyone …

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Baseball and Networking

This being the Fourth of July Weekend, our thoughts turn to patriotism and the national pastime. In this instance, I’m talking about baseball–while I realize football and soccer are more of a ratings and popularity hit, baseball endures. Baseball and networking share several common traits and ideas: Things happen in threes Teamwork is essential There …

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Being able to talk with anyone

In today’s obituary for early television pioneer, Art Linkletter, he is quoted as saying he credited his conservative older adoptive parents with teaching him to be able to talk with anyone. That’s a talent or skill we could all use. Mr. Linkletter used it to his professional advantage in being able to talk with children …

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