Relationships

Responding to the Customer

Over the last few days I have been reminded of a few basic rules regarding responding to a customer. Answer the question clearly and directly. Listen carefully to the response. Continue the dialog if appropriate. Remember IT IS NOT ABOUT YOU (Sorry, don’t mean to shout). When the question is posed carefully consider, but not

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Associates

Having “associates” is a big part of doing business.  It is a big part of life. For the professional within a firm or company, their associates are both  a support group and a resource. To an independent businessman or consultant, associates are an extension of their network and valued partners, either formal or informal. And

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