Relationships

Business Development

There has always been confusion around the term business development.  How many times have you heard someone put the title of business development director on their sales manager? There really is a difference between business development and sales.  Just as there is a difference between networking and selling. While speaking to my long-time colleague, Scott

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The Five Steps: Establishing a Relationship

When it comes to establishing a relationship, there is a pattern we see over and over.  This is not scientific by any means, but in my experience and that of networking colleagues, we see these steps in this order in many different situations. From business to social to dating interactions, the establishment of a relationship

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Responding to the Customer

Over the last few days I have been reminded of a few basic rules regarding responding to a customer. Answer the question clearly and directly. Listen carefully to the response. Continue the dialog if appropriate. Remember IT IS NOT ABOUT YOU (Sorry, don’t mean to shout). When the question is posed carefully consider, but not

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