This quote from the world of customer service works well in the universe of networking as well. Starting from a positive position is best. “Work backward from ‘yes’” comes from Chuck Greenberg, who, along with Nolan Ryan and a group of investors own the Texas Rangers Baseball Club. Recently, in a talk with customer service […]
Working Backward from “Yes” Read More »
Over lunch yesterday with a public relations colleague of mine, we talked about how we use or benefit from our networks. My friend told me he uses an informal “board of advisers” at a monthly or quarterly lunch. I think his recommendation of getting together with colleagues regularly is a great idea: bounce ideas off
The Informal Advisory Board Read More »
It’s part of good relationship management: retaining that important client. I had a couple of lessons this week that helped me understand this concept. Statistics show that it costs more to gain a new client that it does to retain a client. Plus the longer you have a client, the better you understand their business,
Relationship Management: Retaining a Client Read More »
After a day doing jury duty, I realized I learned a lot from the experience. Going to court to serve on a jury of somebody’s peers (even if only was traffic court) drove home these points: Patience and persistence are required Listening is important Multitasking is a key skill to have Being patient when you
Lessons from Court Read More »
The differentiator for so many businesses these days isn’t your product, it is the service presenting and supporting it. We see it time and again in many industries from automobiles to restaurants to consumer products. But it really works in baseball. The Texas Rangers use a simple four-point formula for their entire staff on a
Four Pillars of Customer Service from a Baseball Team Read More »
A friend recently returned from an interview without a very positive experience. It seems the interviewer forgot something important. A candidate is also a customer. And so is everyone connected with that candidate. When you speak or connect with a source (candidate or whomever) you are talking to their network and the network of everyone
Who’s interviewing who? Read More »
“You never know who you will work with or for.” “Be careful–the before you burn that bridge be sure you aren’t standing on it.” You’ve heard them all. And they all bring up an important point: maintaining your network is as important (or more important than) building your network. A case in point: my colleague,
Maintaining your network Read More »
This being the Fourth of July Weekend, our thoughts turn to patriotism and the national pastime. In this instance, I’m talking about baseball–while I realize football and soccer are more of a ratings and popularity hit, baseball endures. Baseball and networking share several common traits and ideas: Things happen in threes Teamwork is essential There
Baseball and Networking Read More »
Today being Father’s Day, I am inspired to think about the men who have influenced me during my life. From a networking perspective this is important as we need to recognize that we continue to encounter similar people throughout our life. And, as with anything in history, we need to understand it so that we
Those who influence us Read More »
Or rather, don’t. Nothing is more “off-putting” that appearing to act above your audience and your peers. Acting important doesn’t make you important. Nor does showing the feeling that you are above those around you or the things you are responsible for. My case in point is a recent set of appointments between myself and
Practicing Elitism Read More »
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