Responding to the Customer

Over the last few days I have been reminded of a few basic rules regarding responding to a customer. Answer the question clearly and directly. Listen carefully to the response. Continue the dialog if appropriate. Remember IT IS NOT ABOUT YOU (Sorry, don’t mean to shout). When the question is posed carefully consider, but not

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Associates

Having “associates” is a big part of doing business.  It is a big part of life. For the professional within a firm or company, their associates are both  a support group and a resource. To an independent businessman or consultant, associates are an extension of their network and valued partners, either formal or informal. And

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Report from the Field: National Retail Federation

Our own Worldwide Wes, Wes Bates of Fujitsu America, recently attended the National Retail Federation (NRF) trade show in New York City.  He files this report: 2011 is off and running!  Here we are, not even a full month into the year and I am already putting the wraps on the first trade show.  The

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Barriers

We all come up against them on a regular basis. Maybe even on a daily basis. Barriers. I’m not talking brick-and-mortar structures here, I’m talking about impediments to getting things done. For example, I put off taking my morning walk because I can’t find my gloves. Well, I could look for them, but I have

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