Networking

Why People Do Business with Other People

It is an age-old paradigm.  New methods of connecting can surface, but why  people do business with others doesn’t seem to change. People do business with others that they know, like and trust. Knowing someone takes time.  Over time, you get know what they mean when they say certain things, how they act in certain […]

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Remembering Orange Julius and Other Conversation Starters

Being remembered is tough, particularly given the complexity and onslaught of today’s many channels of media. How can you make yourself remembered in an important conversation? Yes, the usual things of first impressions: dress, smile, attitude, courtesy, ease of conversation.  But what will help you be remembered when the time comes for your conversation partner

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Responding to the Customer

Over the last few days I have been reminded of a few basic rules regarding responding to a customer. Answer the question clearly and directly. Listen carefully to the response. Continue the dialog if appropriate. Remember IT IS NOT ABOUT YOU (Sorry, don’t mean to shout). When the question is posed carefully consider, but not

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