Remembering Orange Julius and Other Conversation Starters

Being remembered is tough, particularly given the complexity and onslaught of today’s many channels of media. How can you make yourself remembered in an important conversation? Yes, the usual things of first impressions: dress, smile, attitude, courtesy, ease of conversation.  But what will help you be remembered when the time comes for your conversation partner […]

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Report from the Field: Coffee and Healthcare IT Dominate as HIMSS Turns 50

Our colleague and friend, Worldwide Wes Bates, recently returned from the Healthcare Information Management Systems Society (HIMSS) trade show and conference.  He filed this report for our blog. *********************** Java! Java! Java!  If that’s what you crave then get your fix at the 2011 Healthcare Information and Management Systems Society (HIMSS) Annual Conference & Exhibition

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Responding to the Customer

Over the last few days I have been reminded of a few basic rules regarding responding to a customer. Answer the question clearly and directly. Listen carefully to the response. Continue the dialog if appropriate. Remember IT IS NOT ABOUT YOU (Sorry, don’t mean to shout). When the question is posed carefully consider, but not

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