You can call it sportsmanship or you can call it fair play. Whatever you call it, it has to do with fair give and take between players. Whether it’s on the playing field or in the networking arena, play fair. Over the weekend I was reminded of this lesson. During a youth baseball tournament, one […]
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This quote from the world of customer service works well in the universe of networking as well. Starting from a positive position is best. “Work backward from ‘yes’” comes from Chuck Greenberg, who, along with Nolan Ryan and a group of investors own the Texas Rangers Baseball Club. Recently, in a talk with customer service
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Over lunch yesterday with a public relations colleague of mine, we talked about how we use or benefit from our networks. My friend told me he uses an informal “board of advisers” at a monthly or quarterly lunch. I think his recommendation of getting together with colleagues regularly is a great idea: bounce ideas off
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It’s part of good relationship management: retaining that important client. I had a couple of lessons this week that helped me understand this concept. Statistics show that it costs more to gain a new client that it does to retain a client. Plus the longer you have a client, the better you understand their business,
Relationship Management: Retaining a Client Read More »
After a day doing jury duty, I realized I learned a lot from the experience. Going to court to serve on a jury of somebody’s peers (even if only was traffic court) drove home these points: Patience and persistence are required Listening is important Multitasking is a key skill to have Being patient when you
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The differentiator for so many businesses these days isn’t your product, it is the service presenting and supporting it. We see it time and again in many industries from automobiles to restaurants to consumer products. But it really works in baseball. The Texas Rangers use a simple four-point formula for their entire staff on a
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A friend recently returned from an interview without a very positive experience. It seems the interviewer forgot something important. A candidate is also a customer. And so is everyone connected with that candidate. When you speak or connect with a source (candidate or whomever) you are talking to their network and the network of everyone
Who’s interviewing who? Read More »
“You never know who you will work with or for.” “Be careful–the before you burn that bridge be sure you aren’t standing on it.” You’ve heard them all. And they all bring up an important point: maintaining your network is as important (or more important than) building your network. A case in point: my colleague,
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This being the Fourth of July Weekend, our thoughts turn to patriotism and the national pastime. In this instance, I’m talking about baseball–while I realize football and soccer are more of a ratings and popularity hit, baseball endures. Baseball and networking share several common traits and ideas: Things happen in threes Teamwork is essential There
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Today being Father’s Day, I am inspired to think about the men who have influenced me during my life. From a networking perspective this is important as we need to recognize that we continue to encounter similar people throughout our life. And, as with anything in history, we need to understand it so that we
Those who influence us Read More »
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