It has been said that once words leave your mouth that they remain out there forever. Words can hurt of heal and they really can last for a long time, particularly in this new digital age. Consider this in these two instances: When you write When you speak Sure, this is simple. But today, things […]
Choosing your words carefully Read More »
In a world where many people share the same first and last name but not family, it is important to have a clear identity. Consider using your middle initial. Now, I can’t take complete credit for this: this really came from Mike D. Merrill, a social media consultant in Dallas with a history with Dell.
Your Online Identity: Using Your Middle Initial Read More »
You can call it sportsmanship or you can call it fair play. Whatever you call it, it has to do with fair give and take between players. Whether it’s on the playing field or in the networking arena, play fair. Over the weekend I was reminded of this lesson. During a youth baseball tournament, one
Sportsmanship and Networking Read More »
This quote from the world of customer service works well in the universe of networking as well. Starting from a positive position is best. “Work backward from ‘yes’” comes from Chuck Greenberg, who, along with Nolan Ryan and a group of investors own the Texas Rangers Baseball Club. Recently, in a talk with customer service
Working Backward from “Yes” Read More »
Over lunch yesterday with a public relations colleague of mine, we talked about how we use or benefit from our networks. My friend told me he uses an informal “board of advisers” at a monthly or quarterly lunch. I think his recommendation of getting together with colleagues regularly is a great idea: bounce ideas off
The Informal Advisory Board Read More »
It’s part of good relationship management: retaining that important client. I had a couple of lessons this week that helped me understand this concept. Statistics show that it costs more to gain a new client that it does to retain a client. Plus the longer you have a client, the better you understand their business,
Relationship Management: Retaining a Client Read More »
After a day doing jury duty, I realized I learned a lot from the experience. Going to court to serve on a jury of somebody’s peers (even if only was traffic court) drove home these points: Patience and persistence are required Listening is important Multitasking is a key skill to have Being patient when you
Lessons from Court Read More »
The differentiator for so many businesses these days isn’t your product, it is the service presenting and supporting it. We see it time and again in many industries from automobiles to restaurants to consumer products. But it really works in baseball. The Texas Rangers use a simple four-point formula for their entire staff on a
Four Pillars of Customer Service from a Baseball Team Read More »
A friend recently returned from an interview without a very positive experience. It seems the interviewer forgot something important. A candidate is also a customer. And so is everyone connected with that candidate. When you speak or connect with a source (candidate or whomever) you are talking to their network and the network of everyone
Who’s interviewing who? Read More »
“You never know who you will work with or for.” “Be careful–the before you burn that bridge be sure you aren’t standing on it.” You’ve heard them all. And they all bring up an important point: maintaining your network is as important (or more important than) building your network. A case in point: my colleague,
Maintaining your network Read More »
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