Over the last few days I have been reminded of a few basic rules regarding responding to a customer. Answer the question clearly and directly. Listen carefully to the response. Continue the dialog if appropriate. Remember IT IS NOT ABOUT YOU (Sorry, don’t mean to shout). When the question is posed carefully consider, but not […]
Responding to the Customer Read More »
Yes, you can. Create success, that is. Your success. Recently my son was admitted to medical school. It was a long journey, but well worth the wait. While he has a great support group of family and friends, he owes his success to hard work, a super work and study ethic and patience and persistence.
While I was watching a CBS News feature recently on boomboxes from the 1980s, it became apparent that our networking styles and approaches have changed in much the same way that our public appreciation for music has. Are you a boombox networker or an iPod networker? Like the music “sharing” of that era, boombox networkers
Are You a Boombox or an iPod? Read More »
Having “associates” is a big part of doing business. It is a big part of life. For the professional within a firm or company, their associates are both a support group and a resource. To an independent businessman or consultant, associates are an extension of their network and valued partners, either formal or informal. And
How many times have you been in a situation where you had a premonition or a tingle that said you should or shouldn’t do whatever it was you were about to do? According to a well-respected neurosurgeon, you should take heed of that feeling. Dr. Allan Hamilton, a neurosurgeon with the the Arizona Health Sciences
Following Your Gut Read More »
On a recent TV sitcom, one of the characters talked about having an on-going game of the card game “Go Fish” with his father in another state. Far fetched? Maybe. The lesson is to stay in touch. Clients, family or friends, we all need to stay connected. The crazy device of a kid’s card game
Got any 10s? Playing “Go Fish” by Phone Read More »
It’s that time of year again: college football bowl game season. What a great time to connect (or reconnect) with your fellow college alumni. Most universities and colleges have alumni association chapters in many cities throughout the country. Many of them are large groups that hold many different kinds of programs and events for their
Connecting Through Your Alumni Association Read More »
We’ve all done it–made reference to a quote from a book or a scene from a movie or TV show to make a point in conversation. However, you can be obscure or out of date with these cultural references. For example, at a recent sales meeting where I was asked to speak, I made reference
Cultural References Read More »
The Boy Scout slogan of “Be Prepared” couldn’t be more appropriate today. And it applies to networking more than we ever thought. Knowing who you are talking with and their background and business makes you memorable during your conversation. Let’s say you are going to meet a new contact for coffee. How do you prepare?
It is why we network: collaborating and connecting. At a recent trade show I had a conversation over a meal with two people in my network. Now, I see these guys for longer periods maybe twice a year. But when we do connect we spend hours together getting the exhibit assembled and show ready at
Collaborating and Connecting Read More »
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