This quote from the world of customer service works well in the universe of networking as well. Starting from a positive position is best.
“Work backward from ‘yes'” comes from Chuck Greenberg, who, along with Nolan Ryan and a group of investors own the Texas Rangers Baseball Club. Recently, in a talk with customer service people, Chuck (he is not Mr. Greenberg to anybody, really), he brought up this phrase.
It really is the core of customer service. and networking. When you start from a footing of positiveness, you gain the ears and eyes of your audience. They listen, engage and even make decisions.
Conversely, if you start with “no”, your conversation becomes a monologue really fast. People shut down and aren’t hearing anything after you utter that work.
Wouldn’t you rather engage people and have a dialog? Start with yes.
Relentless
