Over the last few days I have been reminded of a few basic rules regarding responding to a customer. Answer the question clearly and directly. Listen carefully to the response. Continue the dialog if appropriate. Remember IT IS NOT ABOUT YOU (Sorry, don’t mean to shout). When the question is posed carefully consider, but not […]
Responding to the Customer Read More »
Yes, you can. Create success, that is. Your success. Recently my son was admitted to medical school. It was a long journey, but well worth the wait. While he has a great support group of family and friends, he owes his success to hard work, a super work and study ethic and patience and persistence.
While I was watching a CBS News feature recently on boomboxes from the 1980s, it became apparent that our networking styles and approaches have changed in much the same way that our public appreciation for music has. Are you a boombox networker or an iPod networker? Like the music “sharing” of that era, boombox networkers
Are You a Boombox or an iPod? Read More »
We all get so caught up in networking that we sometimes forget the basics, the ABCs of the art and science of networking. It is more than just collecting and passing out business cards. Here’s a simple primer based on what to think about before, during and after you head out to that next networking
Getting Back to Networking Basics Read More »
We’ve all done it (or at least thought about it): packing before show hours are over and being packed and gone as early as possible. Usually we consider this option because it’s the last day of the show, things are slow and the aisles are empty. You could be setting yourself up. Don’t do it.
Leaving Early from a Show Read More »
I was reminded of a key point in the art of conversation a short time ago as I sat in a jury room. When you are conversing with someone, get to the point of what you have to say. Don’t be rude or impolite or disruptive of the conversation just for the sake of speed,
Don’t be like a soap opera–get to the point Read More »
The differentiator for so many businesses these days isn’t your product, it is the service presenting and supporting it. We see it time and again in many industries from automobiles to restaurants to consumer products. But it really works in baseball. The Texas Rangers use a simple four-point formula for their entire staff on a
Four Pillars of Customer Service from a Baseball Team Read More »
Or rather, don’t. Nothing is more “off-putting” that appearing to act above your audience and your peers. Acting important doesn’t make you important. Nor does showing the feeling that you are above those around you or the things you are responsible for. My case in point is a recent set of appointments between myself and
Practicing Elitism Read More »
This must be a sign of the times or that I am not moving fast enough for them. Today I got a call from a connection who asked me a question. Once I answered the question, before I could react, the line was dead. I guess I fulfilled their requirement. Whatever happened to “goodbye”? Common
Is common courtesy dead? Read More »
How often have you been in the presence of your competitors? Whether it is at a trade show or networking event or in a lobby awaiting an interview, we’ve all been around those we are competing with. What should you do? How about make friends and be courteous? Flys and honey and all that aside,
