It was her first time out to a public event. Sure, Harry had been many times but not Sally. My new, very young (4 months old) Cairn Terrier pup was going to be a part of our Fourth of July celebration in Downtown Dallas. Little did I know that it would become a feel-good story …
More Than a Collar: a True Customer-Service Story Read More »
It’s a small act of kindness. One of those things we don’t always do and take for granted–that someone else will do it for you. Always tip the band. Last year, I dated a remarkable woman who had many talents, most of all being gracious and kind. Besides looking out for a long-retired World War …
Every morning when Harry and I head out the door, we get to the end of the sidewalk and that’s when it happens. Harry’s inner stray dog kicks in. I know his mood by which way he turns–to the left means we are headed to the lake. To the right means a meandering walk through …
Recently I had the chance to walk the floors of three vastly different trade shows. All are good examples of different types of shows. All had ties to a specific industry but each had a different approach to how they reached their intended audiences and how they served those aforementioned industries. The shows: ASIS, aka …
It’s a question I ask myself quite often. Especially when I get to procrastinating about doing some task or project. “What the hell else are you doing?” It’s a good question. My youngest son got it recently when he called to discuss a project he was considering taking on. Well, I almost got to ask …
Every Sunday morning I turn the FM radio onto my local country station for background while I get ready for my walks and workouts that take up my weekend mornings. I learned something from those first two hours of the Country Top 40. Some real hard working artists make up the hits between 40 and …
What I Learned from Listening to the First Half of the Top 40 Read More »
Whether you are on the show floor or attending networking events, we all have to classify and then qualify those we’ve interacted with. Over my career I’ve seen many systems, but the the same rules are in place: you need to do something with the leads you’ve collected. But how? Here’s a simple system I’ve …
I was out in my driveway this morning sweeping up the collected debris of a recent storm and the process got me to thinking. There I was, using my push broom to gather the leaves and dirt into a pile. I worked my way across the concrete surface, pushing the stuff a few feet at …
This story shows up every few years about the time I need to explain to a client how specific a trade show audience can be. This time it was with my acoustic consultant client. Seems they go every year to a music industry conclave that is very broad in scope. And they may or may …
What started out as a follow up to visits for the dog walking service I was working for, this hash-tagged series of Twitter posts has become almost an obsession. Really, wherever we go and whomever we meet, Harry and I usually snap a photo and add them to his website. It was when I wanted …
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